Medical Virtual Staff Services
"Trained, Reliable Offshore Healthcare Teams to Simplify Your Clinical Operations"
At Avintrex, our Medical Virtual Staff are more than just remote staff β theyβre a secure, compliant extension of your practice. Whether you run a solo clinic, a telehealth platform, or an outpatient department, our MVSs streamline your front and mid-office tasks, reducing admin burdens so you can focus on patient care.
Unlike traditional virtual assistants, Avintrex MVSs are trained in healthcare workflows, privacy regulations, and clinical coordination. Theyβre backed by our healthcare-exclusive BPO infrastructure, ensuring quality, compliance, and accountability at every step.
What is a Medical Virtual Staff (MVS)?
A Medical Virtual Staff supports your clinical operations remotely, handling both administrative and patient-facing coordination tasks without taking up in-house resources. Our MVSs operate securely offshore but integrate seamlessly into your existing systems.
Medical Virtual Staff Roles & Responsibilities
Role
Key Functions
Virtual Receptionist
Handles inbound calls, messages, and patient greetings. Routes calls, answers scheduling inquiries, and ensures smooth communication flow.
Appointment Scheduler
Manages the clinicβs calendar, sends appointment reminders, reschedules appointments, and syncs data with the EMR system.
Pre-Charting / Intake
Prepares charts ahead of patient encounters by populating known data (vitals, allergies, history) and flagging gaps for review.
General Admin
Provides general administrative support including managing faxes, uploading forms, assisting with prescription refill processing, and routing non-clinical records.
Medical Records
Focuses on organizing and retrieving external medical records, uploading to EMRs, and supporting compliance audit preparation.
Patient Coordinator
Engages in proactive communication with patients to manage waitlists, follow-ups, escalations, and care coordination updates.
Provider Support
Assists with clinical notes, SOAP documentation, manages templates/macros
Medical Scribe/Transcriptionist
Provides real-time or post-consultation transcription based on provider dictation, ensuring complete and structured EMR documentation.
We donβt just offer virtual help β we offer healthcare-grade virtual teams with systems, structure, and support.
Tools & Systems We Support
EHR/EMR
Athenahealth, DrChrono, Kareo, Practice Fusion, NextGen, eCW
Phones
RingCentral, Grasshopper, 8x8
Scheduling
Google Calendar, Calendly, IntakeQ
Billing Systems
AdvancedMD, SimplePractice, MDConnection
What Makes Our MVS Different?
Healthcare-exclusive (No generic admin outsourcing)
HIPAA, GDPR, PIPEDA, PDPA trained
English-speaking, neutral/
US-trained accent
Trained on client workflows & SOPs
Timezone-matched (US, UK, CA, AU, SG)
Full-time or part-time options
Weekly QA reports, escalation-ready support
Why We Offer Premium-Tier Medical Virtual Staff
Avintrex offers Standard and Premium-tier MVSs to match the complexity of your workflows:
Standard
Healthcare-trained, admin-focused.
Standard
Healthcare-trained, admin-focused.
Premium
Licensed professionals (RN, RMT, PT) for complex tasks like pre-charting, scribing, and prior authorizations.
Premium
Licensed professionals (RN, RMT, PT) for complex tasks like pre-charting, scribing, and prior authorizations.
Avintrex Advantage
Why Avintrex Health Outsourcing Solutions Stands Out
Feature
Avintrex
Typical BPOs / Outsourcing Firms
Healthcare-exclusive focus
β Yes
β No (Multi-industry)
Offers licensed healthcare professionals
β Yes (RN, RMT, PT β Premium tier)
β Rare
HIPAA, GDPR, PDPA, PIPEDA trained
β Yes
β Varies
Supports pre-charting & clinical docs
β Yes
β Limited
Weekly QA reports & SOP onboarding
β Yes
β Often missing
EMR/EHR experience (Athena, Kareo, etc.)
β Yes
β Basic familiarity
Role-based VA matching
β Yes
β Generic assignments
Dedicated client success manager
β Yes
β Not Always
We donβt just offer virtual help β we offer healthcare-grade virtual teams with systems, structure, and support.
Ideal For:
Clinics & Private Practices
Specialty Providers (Derm, Ortho, Cardio, OB-GYN, etc.)
Telehealth Platforms
Home Health or Concierge Care
Nursing Homes
Providers with high inbound volume
Partner With Avintrex Today
Ready to Get Started and Build Your Dream Support Team?
Visit our Home page for a step-by-step guide on how we work or download our Service Catalog for full details.
Sheridan, WY, USA
Avintrex Health Outsourcing Solutions
Operated by Avintrex Global Holdings, LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Tel: +1 307 459 1024
Social Links
Company
Industries We Serve
Clinics & Private Practices
Home Health & Hospice
Ambulatory Surgery Centers (ASCs)
Telehealth Startups
Billing & RCM Firms
Insurance Providers
Pharmacies & Telepharmacies
Labs & Diagnostic Centers
Nursing Homes & Dialysis Facilities
Healthcare Device & SaaS Companies
Behavioral Clinics & Rehab Centers
Compliance & Legal
Data Security & Confidentiality
All offshore healthcare staff at Avintrex operate under signed NDAs, client-specific access controls, and encrypted systems. We strictly follow SOPs to protect patient data and client information.